Q : Are you a factory or Trading company ?
A: ETBC is a factory for promotional items and A Wholesaler In ShenZhen China.


Q: Are all the goods displayed on your website in stock ?
A: Yes. They are all in our warehouse, We can send to you the next day from any items you ordered from our website


Q: Can you provide virtual Proof ？
A: Yes, We can, normally we can get back to you in about 2 hours.


Q: I can't find the right item that I am looking for, can you source for me?
A:Yes. We can. We can get back to you with competitive price within about 1-2 hours. please send us your requirement


Q: How fast I can receive my order ?
A: It depends on where you are. normally with in 4-5 days you will receive your order


Q: Can ETBC offer OEM & ODM ?
A: Yes. We can offer OEM & ODM. We have 3 factories, I am sure we can meet your all requirements.


Q: What's your payment term ?
A: 30% deposit, 70% before shipping. This is our regular payment term.


Q:Is your price on the website negotiable ?
A:  It depends on your quantity，over 100 pics would be negotiable


Q: How you can deal with if I received the goods which are damaged during the shipping.
A: If the issue was caused by the shipping, We will send you all the replacements with free charge of shipping. No, worry


Q: Can I get refund if the products is not what I ordered ？
A: If the quality or the goods are not what you ordered, You can get your refund within 5 business days. Your satisfaction is more than anything we need.
 

Q: How Do you ship my order ?
A: We can ship by UPS; DHL;TNT; and by Sea.